Customer Stories
A Digital Evolution: How The E.W. Scripps Company Advanced with Right Click Tools
Topics: Customer Stories, Right Click Tools
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For endpoint managers, maintaining a strong environment with clear insights too often feels overwhelming. However, having the right toolkit can make all the difference. The enterprise technology team at The E.W. Scripps Company (Scripps) was seeking ways to better manage their endpoints and better assist their tier-1 support team. Improving Bitlocker key management was a particular challenge the team wanted to solve. Scripps added the power of Right Click Tools to their environment to better manage its wide-ranging endpoint infrastructure.
About Scripps
The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of 61 stations in 41 markets. The Scripps Networks reach nearly every American through the national news outlets Court TV and Scripps News and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps runs an award-winning investigative reporting newsroom in Washington, D.C., and is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps has held for decades to the motto, “Give light and the people will find their own way.”
An Extensive Infrastructure, Skillfully Managed
With endpoints spread from coast to coast, managing the extensive infrastructure at Scripps was no easy task. Their network was composed of thousands of endpoints managed using both Microsoft ConfigMgr and Intune.
Enter David Taylor, a solutions architect and tech veteran with three decades of industry experience. David sought to upgrade Scripps’ endpoint management approach. He identified the need for a solution that would help automate the endpoint management process from beginning to end, and Right Click Tools provided the answer.
Advocating for Right Click Tools
David proposed the idea of purchasing the Enterprise version of Right Click Tools to the Senior Director of Desktop Management at Scripps. His argument was straightforward: Right Click Tools could be a game-changer for their organization. The software not only had Bitlocker recovery built-in—a feature they clearly needed as their local IT teams were struggling with recovery keys—but it also offered numerous other features that enhanced control and visibility over their endpoints.
Scripps acquired the full suite of Right Click Tools, integrated it with ConfigMgr, and began seeing immediate results.
The Impact of Right Click Tools
When first implementing Right Click Tools, the immediate focus was to manage Bitlocker recovery keys efficiently. However, as David and his team delved deeper into the software’s capabilities, they discovered a wealth of features that greatly simplified many of their daily operations.
David quickly found client actions, machine policy retrieval cycles, and Remote Software Center to be big timesavers. He used these tools on a daily basis to streamline processes, reduce time spent on manual tasks, and ensure clear visibility over their endpoint infrastructure.
Training and Adoption
To ensure the wider adoption of Right Click Tools across the company, David undertook the responsibility of training his team members. Initially, this was a one-on-one process, but because they managed dozens of geographically disperse stations, David decided to automate this process as well. He invested in recording software, created his own training courses and videos, and posted them on SharePoint for team members to access at their convenience.
With the new launch of the Recast Academy and Right Click Tools Certification, David is exploring ways to marry Recast’s new training tools into his current, bespoke training courses.
The Way Forward
David is a firm believer in the mantra, “automate or die.” In his view, automation is not just about improving efficiency or saving time—it’s about survival in the fast-paced world of technology. By implementing Right Click Tools, Scripps has taken a significant step towards that goal.
In the dynamic world of digital media, managing your technology well helps enable broader success. For Scripps, Right Click Tools has proven to be an invaluable asset, providing robust endpoint management capabilities and driving their mission towards automation. With the ease and efficiency brought by Right Click Tools, Scripps is better positioned to handle the digital challenges that come their way.
Learn more about what Right Click Tools Enterprise can do for your organization. Book a call with our team.
